- Kareo Help Center Redesign - Feb 2012One of the first projects I worked on at Kareo was improving the Help Center. Support is one of the most important parts of our service. The objective of the...
- Friends' School Lisburn viral lipdub video - Jan 2012It was great to see this video from Friends’ School Lisburn go viral over the weekend.
- 2011 Review; 2012 Goals - Jan 2012A quick blog post about things I learned and accomplished in 2011 and goals for 2012. I hope that by writing them down there’s more chance of me actually doing...
- We're hiring an Interaction Designer at Kareo - Jan 2012You’ll get to work with myself and the rest of the product team flushing out new ideas, user research, sketching, prototyping, interface design, HTML/CSS markup… all that sort of stuff....
- 3 ways to improve copy for a better user experience - Dec 2011Recently I wrote about user testing content, and how the main results I got from testing was that the copy and content needed to be improved.
- Going from adaptive to fully responsive - Nov 2011Back in April I wrote a post about experimenting with responsive web design, and how my website responded, or adapted, to different devices and browser widths.
- Why does Ulster Bank's online banking (Bankline) suck? - Nov 2011Banking websites have to be the worst type of websites out there. People use them on a daily basis, many times a day, but yet they offer the worst user...
- Designers, ask your client 'why' five times - Nov 2011You may have heard the term “ask why five times”, a technique first used by Sakichi Toyoda at Toyota as part of their ‘lean manufacturing’ process.
- Working for Kareo - Nov 2011If you follow my checkins or Instagrams you may have noticed I’ve been spending a lot of time in California recently.
- The importance of user testing copy and content - Nov 2011After user testing a prototype of a new product feature (in this case a setup wizard), it took us 2 or 3 tests to determine issues like where a button...